Privacy Policy

AIVA ("we," "us," or "our") prioritizes the privacy of our users. This document outlines our practices and responsibilities in safeguarding your personal information while you use our SAAS tool, AIVA ("the Service").

Types of Information Collected:

Account Information: We collect your name and email when you create an account to personalise and enhance your experience.

Integrations: Information from your marketing platforms is collected to provide accurate analytics and insights.

Chat Interactions & AI Data Sharing: Data from chats and third-party services are used to enhance chatbot functionality, involving private and proprietary AI tools.

Usage Information: We gather data about your interaction with our service to improve and personalize your experience.

Data Processing: We process data on-the-fly, ensuring minimal data retention except for necessary instances like chat history.

Purpose of Collecting Information:

• To deliver and maintain the Service.

• To respond to your inquiries and requests.

• For communication about updates and promotional content.

• To analyse and understand user interaction for continuous improvement.

• To ensure security and prevent fraudulent activities.

Authentication and Data Access:

Upon using third-party integrations, you authenticate and provide permissions for data access. Your credentials are encrypted and stored securely, with options to revoke access at any time.

Third-Party and Proprietary AI Tools:

We utilize advanced AI technology for chatbot services, ensuring data security and user privacy. Data sharing is specific to enhancing service functionality and quality.

Data Sharing Specifics:

Various metrics from platforms like Facebook are used to tailor responses. We adhere to OpenAI's updated policy, ensuring data is not used for training unless you opt-in.

Firestore Data Storage:

Chat histories are stored in Google Firestore, adhering to Firebase's data security protocols. This data is essential for service functionality and user experience.

User Consent Process:

Consent is obtained during registration, with clear options to opt-out or withdraw consent at any time. By using the service, you agree to the terms of data processing as outlined.

Information Sharing and Disclosure:

We may share information with third parties under certain circumstances, such as with service providers, for legal compliance, or with your explicit consent.

Your Choices:

You have control over your account information and can unsubscribe from promotional communications anytime.

Data Retention:

Data is retained only as long as necessary for the provision of the Service and is then securely deleted or de-identified.

Security:

While we strive to protect your information, please be aware that no security measures are infallible.

Changes to this Privacy Policy:

We may update this policy occasionally and will notify you of significant changes.

Contact Us:

For more information or concerns about our privacy practices, please contact us at hello@getaiva.app